30 Days NO QUIBBLE RETRUNS GUARANTEE
We are proud to offer all our customers a 30 DAYS ‘NO QUIBBLE RETURNS GUARANTEE’ on all our products.
We want you to be completely happy with your order so if for any reason you are not satisfied with your purchase, we will gladly accept the item within 30 days of the purchase date and issue you a full refund. You will have to return the product to our return address below unused and in its original packaging. We will not pay the costs of returning an unwanted item to us.
If we have sent you a product you hadn’t ordered simply contact our our Consumer Care Team, they will swiftly resolve the problem for you. We will pay for the cost of returning incorrect goods.
Damaged or Defective Goods
All our products have at least a 1 year guarantee so if your product stops working within the first year of ownership simply contact our Consumer Care Team who will be happy to talk you through our returns process.
How to return an item
Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Products must be returned within 30 days of receipt.
All cosmetic and spa items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.
Please allow 10 to 14 days for the processing of your return.
Where should I send my returns?
If you are returning goods for refund or exchange please send them to:
- Gillian House
- Stephenson Street
- London, E16 4SA
- United Kingdom
Will I get back the original postage and packing charges that I paid if I cancel my order?
If you are in the European Union and you cancel your order within order within fourteen (14) days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the 14 days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 30 days to return your goods and receive a refund for the cost of the goods).
Why don’t you always offer free returns when most of your competitors do?
We thought about this, but most companies that offer Free returns hide the costs in other areas – for example by putting up the price of their products. We don’t want to do that, so decided to keep things as transparent as possible by letting you know from the offset that it’s our policy to charge for returns. We do sometimes offer free returns during special promotions